Service desk
A single point of contact for users in Azerbaijani, Russian and English, by phone, email and portal.
Engineering & operations
Managed IT Services
Support services, resources and processes that keep your systems running smoothly, securely and efficiently every day.
- Typical duration
- 12-month agreements
- Team
- Service manager, service desk, field and systems engineers
Overview
IT services cover the management, support and use of information technology across your organization: hardware, software, networks and the people who use them. When they work, nobody notices. When they fail, everyone does.
Our managed services team becomes your IT department or extends the one you have. We work under agreed service levels, report every month and keep your documentation current.
What we do
Monitoring & maintenance
Proactive monitoring of servers, networks and applications, with patching and preventive maintenance.
Troubleshooting
Fast diagnosis and resolution, on site in Baku or remotely, with root-cause analysis for repeat issues.
Backup & recovery
Managed backups with regular restore tests, so you know recovery works before you need it.
Asset & license management
An accurate record of devices and software, renewals tracked and costs under control.
Vendor management
We deal with your telecom, hardware and software suppliers so you do not have to.
What you get
- Predictable monthly cost
- Agreed response and resolution times
- Fewer outages and faster recovery
- Monthly reporting you can share with management
Typical deliverables
- 01Service level agreement
- 02Onboarding and documentation
- 03Monthly service report
- 04Quarterly improvement review
How the engagement runs
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01
Onboarding
Inventory, access, documentation and monitoring set up in the first 30 days.
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02
Stabilize
Fix recurring issues and close urgent risks.
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03
Operate
Daily support under SLA with transparent ticket reporting.
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04
Improve
Quarterly reviews and a roadmap for modernization.
Technologies & partners
Questions clients ask
Frequently asked questions
Do you replace our IT team?
Not necessarily. Many clients keep their internal team for business applications and use us for infrastructure, out-of-hours cover or specialist skills.
What are your response times?
They are defined in the SLA. Typical targets are 30 minutes for critical incidents during business hours and next business day for standard requests.
Do you offer 24/7 support?
Yes, as an option for monitoring and critical incidents.
Start a conversation
Tell us where things stand. We will tell you honestly what it takes.
A 30-minute call with a senior consultant, no sales script. You leave with a clear next step, whether or not we work together.